Returns & Refunds

Last updated: 20th June 2026

7-day returns

Changed your mind? Return an unused item in its original condition, with tags and packaging intact, within 7 days of delivery.

Damaged, defective or wrong item

If your order arrives damaged, defective or not as described, we'll replace it or refund you in full — regardless of the 7-day window. Just reach out (below).

How to start a return

Direct (WhatsApp) orders — message us at +91 9372622123 with your order details and a photo, and we'll guide you through it.
Amazon.in orders — please start the return from your Amazon account; Amazon orders are handled under Amazon's Returns Policy and A-to-z Guarantee.

Return shipping

For damaged, defective or wrong items, we cover return shipping. For change-of-mind returns, the customer arranges return shipping.

Refunds

For direct orders, once we receive and check the returned item, we refund to your original payment method (UPI/bank) within [5–7] business days. For Amazon orders, refunds follow Amazon's process and timeline.

Cancellations

You can cancel a direct order any time before we confirm dispatch on WhatsApp, for a full refund.

6-month warranty

Every Hudsten bag is covered by a 6-month warranty against manufacturing defects — such as stitching, zip or hardware failure under normal use. It doesn't cover normal wear and tear, misuse, accidental damage or improper care. If something's wrong, contact us with your order details and photos and we'll repair or replace it. This warranty applies to bags bought directly and on Amazon.in; for Amazon purchases, contact us as the seller to claim.

Your rights

Our 7-day returns and warranty are in addition to your rights under the Consumer Protection Act, 2019, which we do not limit.

Need help?

Contact our Grievance Officer: hudstenofficial@gmail.com · +91 9372622123. We acknowledge complaints within 48 hours and aim to resolve within 30 days.